Use a ruler to measure your foot from the back of your heel to the tip of your big toe. Then, refer to the measurements in CM below.

SHOE SIZE - LENGTH
SIZE 5 - 22.5 CM
SIZE 6 - 23 CM
SIZE 7 - 24 CM
SIZE 8 - 25 CM
SIZE 9 - 25.5 CM
SIZE 10 - 26.5 CM
SIZE 11 - 27 CM

Most of our styles fit true to size, unless stated otherwise in the product description.
If you have narrow to regular feet, we recommend getting your usual size.
If you have wider feet or are in between sizes, we recommend sizing up.

- Browse our website www.millilabel.com
- Add your desired items to your cart
- Proceed to the checkout page and fill in your shipping or pickup details
- Select your preferred payment method
- Confirm and place your order
- Receive an order confirmation via email
- Wait for a pick up notification via email or shipping update from Gogo Xpress via sms

We will reserve your order/s for a maximum of 2 business days.

Please settle your payment as soon as you place your order. Orders will automatically be cancelled if we do not receive payment within the 2-day grace period.

If you would like to be added to the waiting list and be notified of a restock, please email us at order.milli@gmail.com with the following details:

Subject: Restock Request / Full Name
Name:
Contact Number:
Email Address:
Order (Style/Color/Size):

Visit us at the MILLI STORE:
2nd Floor, 567 The Address at Wack Wack Condominium, Wack Wack Road, Mandaluyong City, Philippines
Open Tuesday to Sunday | 11:00AM to 7:00PM
Guest parking is available on a first come, first served basis

For inquiries, you may contact our hotline at 0917 314 5577

For online orders:
Online Transfer / Bank Deposit
Credit Card / Debit Card via PayPal (PayPal account is not required)
PayPal

For in-store orders:
Online Transfer

For payments made via online transfer or bank deposit, kindly send your proof of payment together with the following details to  order.milli@gmail.com

Subject: Payment / Milli Order Number / Full Name
Body: Date & Branch Deposited

Yes, you can pick up your order personally or via courier. Simply select the "Pick Up" option at checkout. We will notify you via email once your order is ready for pickup.

Pickup Location
Milli Store, 2F, The Address at Wack Wack Condominium, Mandaluyong City

Same Day Pickup Cut-Off
5PM Tuesday to Sunday

Yes, we offer nationwide shipping across the Philippines via Gogo Xpress courier.

Processing Time
Please allow 1–2 business days for us to prepare your order. You will receive an email notification once your order has been shipped.

Delivery Schedule
Metro Manila: 2–3 business days from shipping date
Provincial: 5–7 business days from shipping date

Business days are Monday to Friday, excluding holidays.
If your package has not been received within the given timeframe, please inform us immediately at order.milli@gmail.com

Shipping Rates
₱150 – Metro Manila
₱250 – Provincial
FREE SHIPPING on Metro Manila orders ₱4,990+

Yes, we offer international shipping via DHL. Please email us at order.milli@gmail.com together with the following details so we can compute your DHL shipping cost.

Subject: International Shipping / Full Name
Name:
Complete Shipping Address:
Mobile Number:
Email Address:
Orders (Style/Color/Size):

Local Shipping
Once your order has been shipped, you will receive delivery updates from Gogo Xpress via sms.
You may also track your parcel directly through their website with your tracking number here

International Shipping
Once your order has been shipped, you will receive delivery updates from DHL via email.
You may also track your parcel through their website with your tracking number here

We accept returns if they meet our eligibility criteria. All approved returns will be refunded via store credit.

To be eligible for a return:
-Item(s) must be unused and undamaged. When fitting your shoes, kindly try it on a clean surface to avoid scratching or damaging the soles.
-Item(s) must be returned in their original condition, together with the original packaging.
-Item(s) purchased at 25% or more, as well as items marked FINAL SALE are considered final and are not eligible for return or exchange.
-Returns must be requested within 7 days from the date your order was delivered. Requests made beyond the 7-day period can no longer be accommodated.
-Once a return request has been approved the item(s) must be shipped back within 3 days and a valid tracking number must be provided. Otherwise, the return request can no longer be accommodated.

Before requesting for a return, kindly read our Return Policy. To request for a return, please email us at order.milli@gmail.com with the following details:

Subject: Return Request / Milli Order Number / Full Name
Order (Style/Color/Size):
Reason of Return:
Photos of item (Top & Bottom):

Important Notes
- We do not process requests via our social media channels such as Instagram or Facebook.
- Kindly wait for our email confirmation before sending the item back to us. Once return is authorized, the item must be shipped back to us within 3 days with a valid tracking number must be provided.
- Customers are responsible for tracking and covering the shipping costs of returned item(s). 
- The price of the returned item(s) excluding shipping fees, will be refunded via store credit once we have received the returned item(s) and inspected.