Return Policy

Return Policy

We accept returns if it meets the eligibility criteria. All returns are refunded via store credit.

    Eligibility Criteria

    To be eligible for a one time exchange:
    1. Item(s) must be unused and undamaged. When fitting your shoes, kindly try it on a clean surface to avoid damaging the soles.
    2. Item(s) must be returned in the original condition that you received it, together with the packaging (pouch and shoe box).
    3. Item(s) were not purchased with a discount or labeled as sale items. These sales are considered final and cannot be returned.
    4. Requests must be made within 7 days from the date you receive your order. Once 7 days has passed, unfortunately we cannot grant your request anymore.
      Return & Exchange Process

      1. Kindly wait for our email confirmation before sending the item back to us. Once return is authorized, you must send the item back to us the following business day. 
      2. You have the complete responsibility of tracking and paying the shipping costs for your returned item(s). 
      3. Price of returned item(s) will be refunded via store credit once we have received the returned item(s). 

      To request a return, click here.